USING MARCEL
1. How to Light and Maintain the Fire?
MARCEL is multi-fuel. To light the fire, simply place your chosen fuel (logs, pellets, charcoal, etc.) in the rear firebox of the oven. Then, ignite the firebox using a fire starter of your choice and allow the fire to spread gradually by adjusting the temperature regulator (air inlet) to maximum.
To maintain the fire, simply add fuel regularly and ensure that the temperature remains constant.
2. How long does it take to preheat the oven before you can start cooking?
MARCEL can reach 842°F in under 20 minutes.
But remember, patience is a virtue, and a good meal is savored slowly!
3. What types of dishes can be cooked in the oven?
MARCEL can precisely master all types of cooking (high and low) thanks to its patented flame-locking system.
As a result, it allows you to cook a wide variety of dishes with the
taste of wood fire, such as cuts of meat, bread, vegetables, stews,
fish, pastries, and much more.
4. What is the available cooking surface and what is the maximum size of dishes that can be cooked ?
The cooking surface of the oven is 20.4 x 13.4 x 8.1 inches.
For example, MARCEL can accommodate a 12-inch pizza, a 11-inch loaf of bread, or two baguettes.
5. Do you need to use special accessories to cook in the oven?
To cook with MARCEL, it is recommended to use special accessories such as:
- Bread peel: to facilitate the handling of dishes.
- Laser thermometer: to accurately measure the temperature of the stone.
We offer a complete range of accessories to help you cook and maintain your MARCEL outdoor wood-fired oven.
6. How to clean and maintain the oven?
To clean and maintain your MARCEL, you can use its automatic cleaning function through pyrolysis. Simply heat the oven to its maximum temperature to allow the pyrolysis to burn away food residues and grease inside the oven. Then, you can just use a metal brush at the end of cooking to remove any remaining ashes.
When the oven has cooled down, you can remove the removable hearth for easy cleaning of the oven floor. It is important to ensure that the oven is completely cooled before starting the cleaning process.
In addition to the automatic pyrolysis cleaning function and the removable hearth cleaning, you can also clean the oven walls with a damp sponge when the oven is cold.
The stainless steel structure of MARCEL makes it stain-resistant and easy to clean. This means you can easily wipe down the interior and exterior walls of the oven with a damp sponge and a bit of mild detergent if necessary.
It is important to note that the oven should be cleaned regularly to maintain cleanliness and prevent the buildup of dirt and grease. By following these simple maintenance tips, you can enjoy your MARCEL oven for many years and cook delicious meals for your family and friends outdoors.
7. Is it possible to use the MARCEL oven in winter or during rainy weatther?
Yes, MARCEL is designed to be used year-round, including in winter and rainy weather, thanks to its stainless steel structure.
PAYMENT AND DELIVERY
1. What is the amount of shipping fees?
Toutes les livraisons sont envoyées depuis le centre de la France. La livraison est offerte en France Métropolitaine, en Espagne et en Allemagne à partir de 99€ d'achat sur le site internet.
Les commandes inférieures à 99 € seront facturées 8€ pour la livraison.
2. What are the carriers?
Tout d'abord, il faut savoir que le four est expédié à l'unité sur une demi-palette. Les livaisons sont assurées par notre partenaire SCHENKER en France Métropolitaine, Espagne et Allemagne.
La livraison à domicile est obligatoire et votre présence recommandée. Dès expédition de votre four, notre partenaire prendra contact avec vous afin de réserver la date et le créneau de livraison.
Lorsque vous commandez seulement des accessoires, votre commande sera livrée par DPD à domicile. Vous recevrez le suivi en temps réel.
3. Can I modify a confirmed order?
To modify an ongoing order, please contact our customer service as soon as possible. You can reach us via email at marceloven@louistellier.com, providing your name, order number, and the items ordered. Our customer service is available from Monday to Friday, 9 AM to 5 PM.
RETURN AND REFUND
1. When can I make a return?
You have up to 14 days after the date of receipt to inform us of your wish to return your order (in whole or in part).
2. How to Make a Return?
To make your return request, you must contact us within 14 days from the date of receipt using the contact form.
Please include in your request:
- Your original order number
- The condition of your item(s)
- The number of packages you wish to return
- The reason for your return
Products must be returned in their original condition and packaging.
3. Will there be any fees for my return?
Return shipping costs are the responsibility of the customer. If your return is accepted, we can provide you with a return label at a discounted rate from one of our shipping partners.
The company reserves the right to partially refund the amount of the merchandise. This may apply to items that are not in their original condition and packaging, damaged by the user, or incomplete.